Blind Envy Warranty Information

Warranty Coverage:

• Wholesale components and MTM blinds: 2 years
• Santa Fe Shutters:
  • Hampton & Nevada (white & cream): 10 years
  • Nevada (grey): 5 years
  • Madison: 2 years (See Santa Fe product specifications for details)
• Electrical and electronic components: May have extended warranties (check product details)

Warranty Exclusions:

• Product alterations, misuse, improper installation/cleaning, or exceeding recommended specifications
• Normal wear and tear, color variations, sun exposure, or exposure to elements
• Off-site repairs
• Incidental or consequential damages

What’s Not Covered:

• Abuse, accidents, alterations, extreme weather, improper care, fading, insects, pets (examples include fabric fraying, color loss, salt air damage)
• Motor maintenance (battery charging/replacement)
• Removal/reinstallation issues
• Measurement/assembly errors or improper installation
• Shipping costs, removal costs, re-measuring, reinstallation

Warranty Service:

• Contact Customer Service at (p) 028 43758025 or email help@blindenvy.org
• Provide: Name, address, problem description, purchase date, problem occurrence details
• When returning product, include: Copy of order receipt, name, address, problem description, problem occurrence details

Additional Notes:

• Warranty applies from delivery date.
• Warranty is non-transferable (original purchaser only).
• Blind Envy reserves the right to repair, replace, or offer alternatives for defective products.
• Stock availability may affect repairs/replacements.
• Product specifications are subject to change.
• Consumers’ statutory rights under UK law are not affected.